Frequently Asked Questions

Everything you need to know about our luxury collections and services.

Are your jewelry pieces made of authentic precious metals?

Yes, all Al Syed Jewellers products are crafted from 100% authentic 22K or 18K gold and sterling silver, accompanied by a certificate of authenticity for quality assurance.

Do you offer international shipping?

We provide secure, insured worldwide shipping. Delivery times vary by location, typically ranging from 5 to 10 business days for international orders.

What is your return and exchange policy?

We offer a 14-day return policy for unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.

Can I request a custom jewelry design?

Absolutely. We specialize in bespoke jewelry. You can book a consultation with our master craftsmen to bring your unique vision to life from sketch to finished piece.

How should I care for my jewelry to maintain its shine?

We recommend avoiding contact with harsh chemicals, perfumes, and water. Clean your pieces gently with a soft lint-free cloth and store them in the provided Al Syed velvet pouch.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer secure bank transfer options for high-value purchases.